Cancellation, Return & Refund Policy

Thank you for shopping with us. We want to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied, we offer a return and refund policy outlined below. Please read the following information carefully:

Returns 

1.1 Eligibility: 

We accept returns on most products within 7-10 days from the date of purchase. To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• Any accessories, manuals, or other included items must be returned along with the product.

• The return must be accompanied by a valid proof of purchase, such as a receipt or order confirmation.

1.2 Non-Eligible Items: The following items are not eligible for return:

• Gift cards.
• Some health and personal care items.
• To complete your return, we require a receipt or proof of purchase.
• There are certain situations where only partial refunds are granted: (if applicable).
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
•  Any item that is returned more than 30 days after delivery.

Refunds 

2.1 Refund Process: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 to 10 working days and will be provided using the same payment channel through which the customer originally made the payment.

2.2 Refund Exceptions: Please note the following exceptions to our refund policy:

• Shipping and handling charges are non-refundable, except in cases where we made an error or the item was received in a damaged or defective condition.
• In certain situations, we may offer a partial refund or store credit instead of a full refund.

Return Shipping 

3.1 Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where we made an error or the item was received in a damaged or defective condition.

3.2 Return Shipping Method: We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for any items lost or damaged during the return shipping process.

1. Damaged or Defective Items If you receive an item that is damaged or defective, please contact our customer service within [number of days] days of receiving the item. We will guide you through the return process and arrange for a replacement or refund, including any applicable shipping charges.
2. Contact Us If you have any questions or need further assistance regarding our return and refund policy, please contact our customer service at sales@masyirahbd.com. We will be happy to assist you.

Please note that this Return and Refund Policy is subject to change without prior notice. The most current version of the policy will be posted on our website.

 

Last updated: 21/06/2023